FAQ
Frequently Asked Questions
1. What types of pet products do you offer?
We offer a wide range of pet products, including toys, collars, leashes, beds, grooming supplies, and unique accessories. Our collection is designed to cater to dogs, cats, and small pets, ensuring comfort, style, and fun for your furry friends.
2. Are your keychains customizable?
Yes! Many of our keychains can be customized with your favorite pet furr. Check the product description for customization options, or contact us for special requests.
3. How do I place an order?
Simply browse our website, add your favorite items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and your order will be on its way!
4. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. Your payment information is always encrypted and protected.
5. Do you offer international shipping?
Yes, we ship internationally! Shipping costs and delivery times vary depending on your location. You’ll see the shipping options and fees at checkout.
6. How long does shipping take?
Shipping times depend on your location and the shipping method you choose. Typically, domestic orders arrive within 3-7 business days, while international orders may take 7-14 business days. You’ll receive a tracking number once your order is shipped.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of delivery for a refund or exchange. Items must be unused and in their original packaging. Please contact us to initiate a return.
8. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.
9. Do you offer wholesale or bulk discounts?
Yes! If you’re interested in purchasing items in bulk or for resale, please contact us at [your email] for wholesale pricing and options.
10. How can I contact customer support?
You can reach our friendly customer support team via email at [your email], through the contact form on our website, or by messaging us on our social media channels. We’re here to help!
